Touch panel repair in Jaipur. When a panel fails, it does not leave the city.

Why we do this at all

Running a bench is not the obvious commercial choice. It is easier to sell a replacement panel than to repair one, and the margin is better.

We do it because the alternative makes us dishonest. If we recommend a touch panel knowing that a failure means weeks of a dead board and the price of a new unit, then the recommendation was never really sound. Being able to fix it ourselves is what makes it sound.

It has a second effect we did not expect, which is that we now see our customers' faults first-hand instead of hearing about them second-hand. That is where what actually fails, and when comes from. No national brand can write that page, because their failures go back to a factory and they never learn anything from them.

What comes to the bench, and what does not

Touch panels. Any brand. That is what the bench does. We fitted it, another installer fitted it, or it came in a box from a company that has since stopped replying. It makes no difference. If it is a smart touch panel on a wall in Jaipur, we will take it in and look at it.

What it usually turns out to be. In most of the panels that reach us, the fault is in the power supply rather than in the touch layer or the glass. That is worth knowing before you accept a quote for a new panel. The part that has actually failed is one of the cheapest things inside it, and it is very often the whole problem.

What we do about it. We replace the damaged part and return the panel. This is a fault repair bench, not a refurbishment service: we fix what has failed, we do not rebuild a working panel to make it newer. If the fault is somewhere we cannot replace a part, we will tell you that instead of charging you to find out slowly.

What we do not take in. Curtain motors, tank controllers, sensors, hubs and the retrofit modules behind a plate are not bench work for us. We will still diagnose them. You will be told plainly whether it is a warranty claim, a replacement, or something that has to go back to its manufacturer. What we will not do is pretend we can repair it here and keep it for three weeks proving otherwise.

After the first year

Your install carries the manufacturer's warranty plus our own first year on top of it. After that, there is one optional thing on offer and no small print underneath it.

The AMC is 15% of the job value each year. On a 2BHK that works out at ₹6,000 – ₹18,000 / yr, and a larger home is proportionally more. What it buys you is not a discount on labour. It is this: if we open a fault under AMC and it cannot be repaired, we replace the unit. You do not end up holding a dead panel and an argument about whose problem it is.

Without an AMC you are not abandoned either. The bench is still open to you, at the same prices as anybody else who did not buy from us. The AMC is the difference between a repair being something you pay for when it happens and something already settled. Where the AMC sits against the rest of the pricing

Where the bench is

116/204 Agrawal Farm, Mansarovar, Jaipur 302020. Monday to Saturday, 10am to 7pm, Sunday by appointment.

If it is a Wavify install we come and collect, and we leave the circuit safe and working by hand while the panel is away. If you are bringing one in yourself, message first: on a working day the bench is sometimes mid-job and it saves you a wasted trip. Directions and the fastest way to reach us